SHIPPING & RETURNS
SHIPPING POLICY/ RETURNS
This Refund Policy ("Policy") applies to the following purchases: Purchases made through www.beeandberry.com.au and in permanent or temporary store locations.
1. GENERAL
1.1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
1.2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
1.3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. AUSTRALIAN CONSUMER LAW
2.1. Under the Australian Consumer Law:
(a) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
(i) to cancel your service contract with us; and
(ii) to a refund for the unused portion, or to compensation for its reduced value.
(b) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
2.2. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
2.3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
2.4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
2.5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
2.6. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund.
2.7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. CANCELLATION AND CHANGE OF MIND
3.1. In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
(a) You notify us within 30 days of receipt.
(b) In the case of services, the services have not already been performed.
(c) The following conditions are satisfied:
a. Product has not been used
b. Product undamaged and in same condition as when it was purchased
c. Product in original packaging
3.2 In this case, if you paid via credit card, a 2% transaction fee will be deducted from the amount refunded.
3.3 Further, for cases of cancellation and change of mind a $15 re-handling fee will apply.
4. PRODUCTS DAMAGED DURING DELIVERY
4.1. In the event that the product you ordered has been damaged during delivery:
(a) Please contact us as soon as possible.
(b) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
4.2. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within the following time from the date of receipt of the product: 2 days.
5. EXCEPTIONS
5.1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.
6. SHIPPING COSTS FOR RETURNS
6.1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
6.2. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
6.3. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
6.4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. RESPONSE TIME
7.1. We aim to process any requests for repairs, replacements or refunds within 5 days of receipt.
8. HOW TO RETURN PRODUCTS
8.1. You can contact us at the end of this Policy to discuss a return using the information.
8.2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
8.3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
8.4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
9. CONTACT US
9.1. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: beeandberry@gmail.com
Booking Terms and Conditions
Bee & Berry, beeandberry.com.au is operated by N PILT (ABN: 83 469 013 779) [“We”, “Us”, “Our”, “Property”] is located at 369 Big Jack Mountain Road Burragate NSW 2550.
By booking through our website to visit Bee & Berry, You [“You”, “Visitor(s)”,“Attendees”] are agreeing to the terms and conditions set out below and they will form the contract between us. You may also additionally accept the Terms by clicking/ selecting to accept or agree to the Terms where this option is made available to you when booking. You will ensure that any other person you are booking on behalf of, shall also comply with these Terms and conditions.
Payment
All prices are quoted in Australian dollars inclusive of GST (unless where expressly stated otherwise) and are subject to change at any time.
Any changes to prices made after purchasing and confirmation will not affect your booking. All payments must be made in full at the time of completing the registration form and in any event prior to the date of the visit to the property.
A credit card fee may apply to credit card transactions.
Credit card payments are processed using a secure, third-party payment gateway service called SQUARE. Credit card details are encrypted and cannot be accessed by us.
We reserve the right to run price promotions as we think fit.
Cancellations and refunds
Please make cancelations in writing in order to access a refund -contact us at beeandberry@gmail.com
Cancellations to bookings must be made at least thirty (30) days prior to the visiting date for a full refund.
Bookings that are canceled between thirty (30) and fourteen (14) days prior to the visiting date will forfeit 50% of the total cost.
Bookings that are canceled within fourteen (14) days of visiting date, if you fail to contact us in writing, or attend, are non-refundable.
We cannot refund, credit card, or third-party fees and payments.
If in the unlikely circumstance we need to cancel a booking, dependent on the situation the booking will be postponed (and a credit given) to a future event, or a refund provided within a reasonable time frame.
Liability and Indemnity
You and any other person you are booking on behalf of, accept and acknowledge the inherent risks of visiting Bee & Berry on primary production, working farm. You attend at your own risk.
We do not encourage people aged 18 years and under to visit Bee & Berry. Minors under the age of 18 who attend do so at the Parent and or Guardians’ risk. Parents and Guardians must actively supervise children at all times, we are unable to ensure your child’s safety on the property and we cannot supervise children on your behalf. We reserve the right to ask any minor and their parent and or guardian to leave the property at any point of the visit with no refund provided.
To the full extent permitted by any applicable law, we make no representation, warranty or guarantee regarding the reliability, timeliness, quality, suitability or availability of any goods or services when you visit Bee & Berry, or that any event at Bee & Berry will be uninterrupted or error-free.
We shall not be liable for any indirect, incidental, special, exemplary, equitable, punitive or consequential damages, including for lost profits, lost data, personal injury, death or property damage related to or in connection with or otherwise resulting from your use of, access to or inability to access or use of Bee & Berry and property (369 Big Jack Mountain Road Burragate NSW 2550), regardless of any negligence (either by act or omission) or day of or by us, agents, employees or representatives, even if we have been advised of the possibility of such damages.
You acknowledge and agree that we will not be liable to you for any claim, liability, loss, damages, costs or expenses, whether direct, indirect or consequential:
- for any delay in providing you with any service;
- if we are unable to provide you or satisfy any request, whether or not you have a booking.
You acknowledge and agree that you will indemnify us against any claims, liability, loss, damages, costs or expenses (including legal costs) in connection with visiting Bee & Berry and/or as a result of or in connection with any breaches by you of these Terms and Conditions.
Damage
Any damage to the property or damage to items within the property must be reported to us at the time of damage. After you leave the property, we will inspect the property to identify evidence of damage or theft. We reserve our right to charge for any damage to the property or theft of property during your visit.
If any damage to the property or theft of the property is identified after your visit, you will be notified of such damage in writing and we will issue an invoice addressed to you for repair or replacement costs. You must attend to payment of the invoice within fourteen (14) days from the date received.
We may at any time revise these Terms and Conditions by updating this notice. Last updated DECEMBER 2022
Visitors are bound by any such revisions.